Hello again friends!
Of course, like everyone, I have experienced difficulty
communicating with a business. No online user is perfect, no business is
perfect, and no communication is perfect, therefore it is inevitable to have
communication issues, especially when dealing with a business online.
Absolutely, social media is an incredible tool for even the
most shy, conservative, quiet, unnoticed person to make a thumbprint on the
world. It can be used to solve problems or create them, depending on the type
of information shared and the finesse used to share it.
I have had both positive and negative experiences
communicating with a business through social media. Sadly, regardless of
intent, words in text form can be misconstrued and tone can be assumed. I
believe this is the whole reason emoji’s, emoticons and meme’s were created –
to fill in the gaps of emotion and context of textual information. One of the
most predominant positive experiences I can remember having with a business
through social media was with the MCX Exchange administrators, who were able to
address an issues I was having and provide me an “above and beyond” solution to
my problem.
Although I do have my own business, I haven’t been keeping
up with my social media platforms recently. I have given myself a “little break”
to address other issues in my life, such as school. I do, however, maintain my
father’s seasonal business, and keep some of the social media platforms active
throughout the year. What I have learned from comments is: respond to the
positive ones with positivity and gratitude, ignore the negative ones, and if
possible, remove them.
Positive and negative experiences in social media come in
all forms, there are far too many variables to address why someone would choose
to be negative, and quite frankly, I try not to explore those reasons. When
someone is positive, I do my best to respond to that, and make a mental note as
to what made this experience good, and try to replicate it in the future. If
the experience was bad, I try to figure out why and avoid replicating it.
Simple.
What it all boils down to is: the internet is a wild,
untamed, dangerous and magical place. As long as you interact carefully and treat
yourself with respect, you have nothing to really worry about. I’m saddened to
hear about those who take the words of strangers to heart – and I remind myself
there will always be that dark place in the online world – how I let it affect
me, however, is completely my choice.
Cheers!
JennL.
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